Awareness on fraud should be an on-going effort for banks and financial institutions, especially with new fraud typologies being discovered frequently. The Fintelekt Certificate Course on Anti-Fraud General Awareness aims at enhancing the knowledge of the workforce in the area of fraud awareness and prevention.
US$ 25 (US Dollars Twenty Five Only)
All employees of banks and financial services organisations, including front-line and customer facing staff
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How long will it take me to complete the course?
An average learner takes about two hours to complete reading the course material. The examination takes another 30 minutes.
Is the course/content customised to my country?
This is a generic course which is suitable for participants from any country. It covers the broad framework for the topic irrespective of the country you are based in.
Is the course/content customised to my industry?
This course is primarily suitable for persons working in the banking industry. However, customised courses are available for insurance, mutual funds, capital markets, currency exchange houses and non-banking finance companies. Please write to us at email@example.com for more details.
Can I download the course material?
For reasons of protecting our intellectual property rights, we do not allow downloads or printing of the course material. It has to be accessed entirely online.
ACCESSING THE COURSE
How do I access the course?
Once payment is received, you will receive a confirmation email on your registered email address with a joining link to view the on-demand course. The course is hosted on our e-learning platform. For any queries, email support is available.
What do I need to view the course?
You can view the course through a laptop, personal computer, tablet or mobile. The course can be viewed using any of these browsers – Chrome, Firefox, Edge and Safari. Please note that some banks block employee access to external emails and websites. Kindly contact the technology team of your own bank to resolve any such issues. Or alternatively, use a personal computer or mobile phone to log in to the course.
How long do I have access to the course?
The course content will be accessible for one month from the date of payment. The examination also has to be completed within one month.
Do I have to complete the course at one stretch?
No, you can learn at your own pace. The course can be reopened at the point where you stopped reading. Also, there is no limit to the number of times the course can be read.
What if I am unable to finish the course/assessment within the allotted time of one month?
After one month, the course will be automatically deactivated. You will have to purchase the course again if you wish to view it after the deadline of one month.
How do I access the examination?
The examination is at the end of the course and can be accessed using the same joining link. The examination gets activated only after you have completed viewing the entire course.
What is the format of the examination?
The examination will be based on the content covered in the on-demand course. It will consist of multiple-choice questions which will have to be answered within 30 minutes.
What is the passing percentage?
The passing percentage is 80 per cent.
What if I do not pass the examination?
If you do not pass the examination in the first attempt, you can attempt it a second time. If you do not pass in the second attempt, you will not be eligible for the certificate and will have to re-enroll for the course and pay the course fees again.
How do I get my certificate?
Participants who pass the examination will receive the certificate in .PDF format via their registered email id. If you do not get your certificate within two working days after completing the examination, please write to us at firstname.lastname@example.org.
For how long is the certificate valid?
The certificate is valid in perpetuity.
Can you invoice my bank for the amount?
Due to the small amount involved, we are unable to invoice the bank for individual participants. We encourage participants to pay online and get the amount reimbursed from the employer. However, for group nominations, we will invoice the bank. Please write to email@example.com for enquiries related to group nominations.
I have paid but have not received a confirmation. What do I do?
Please send a screenshot of the payment confirmation to us at firstname.lastname@example.org. We will get back to you within two working days after reconciliation with our payment service provider.
Can I get a refund?
We do not provide a refund once payment is made.
COMMENTS AND FEEDBACK
You are welcome to provide your comments or feedback about the course by writing to us at email@example.com.